{"id":173,"date":"2026-06-24T13:39:18","date_gmt":"2026-06-24T13:39:18","guid":{"rendered":"https:\/\/govanandghio.com\/?page_id=173"},"modified":"2026-07-09T19:41:27","modified_gmt":"2026-07-09T19:41:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/govanandghio.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"173\" class=\"elementor elementor-173\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709e336 e-con e-atomic-element e-flexbox-base e-e8d7367 \" data-id=\"709e336\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"709e336\">\n    \t\t<div class=\"elementor-element elementor-element-cce446a elementor-widget elementor-widget-html\" data-id=\"cce446a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,700;1,400&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n\n<style>\n.gg-page *, .gg-page *::before, .gg-page *::after { box-sizing: border-box; margin: 0; padding: 0; }\n\n.gg-page {\n  --linen:   #F2E9DE;\n  --ink:     #18130F;\n  --magenta: #A8324F;\n  --teal:    #243F50;\n  --sand:    #E0CFBB;\n  --sand2:   #C8B49A;\n  --white:   #FDFAF7;\n  font-family: 'DM Sans', sans-serif;\n  font-weight: 300;\n  color: var(--ink);\n  background: var(--white);\n  padding: 80px 48px;\n  max-width: 820px;\n  margin: 0 auto;\n}\n\n.gg-page-label {\n  font-size: 9.5px; font-weight: 500; letter-spacing: 0.28em;\n  text-transform: uppercase; color: var(--magenta);\n  display: block; margin-bottom: 16px;\n}\n\n.gg-page-title {\n  font-family: 'Playfair Display', serif;\n  font-size: clamp(32px, 4vw, 48px);\n  font-weight: 700; line-height: 1.1; color: var(--ink);\n  margin-bottom: 48px;\n  padding-bottom: 32px;\n  border-bottom: 1px solid var(--sand);\n}\n\n.gg-faq-group { margin-bottom: 52px; }\n\n.gg-faq-group-title {\n  font-size: 9.5px; font-weight: 500; letter-spacing: 0.28em;\n  text-transform: uppercase; color: var(--teal);\n  display: block; margin-bottom: 24px;\n}\n\n.gg-faq-item {\n  border-bottom: 1px solid var(--sand);\n  padding: 20px 0;\n}\n\n.gg-faq-item:first-of-type { border-top: 1px solid var(--sand); }\n\n.gg-faq-q {\n  font-family: 'Playfair Display', serif;\n  font-size: 17px; font-weight: 700;\n  color: var(--ink); margin-bottom: 10px;\n  cursor: pointer;\n  display: flex; justify-content: space-between; align-items: center;\n  gap: 16px;\n  list-style: none;\n}\n\n.gg-faq-q::after {\n  content: '+';\n  font-family: 'DM Sans', sans-serif;\n  font-size: 22px; font-weight: 300;\n  color: var(--magenta); flex-shrink: 0;\n  transition: transform 0.2s;\n}\n\ndetails[open] .gg-faq-q::after { transform: rotate(45deg); }\n\n.gg-faq-a {\n  font-size: 15px; line-height: 1.85;\n  color: #4A3F36; padding-top: 4px;\n  padding-right: 32px;\n}\n\n.gg-faq-a a { color: var(--magenta); text-decoration: none; }\n.gg-faq-a a:hover { text-decoration: underline; }\n\n.gg-faq-footer {\n  margin-top: 60px;\n  background: var(--linen);\n  padding: 32px 36px;\n  text-align: center;\n}\n\n.gg-faq-footer p {\n  font-size: 15px; line-height: 1.8; color: #4A3F36; margin-bottom: 16px;\n}\n\n.gg-faq-footer a {\n  display: inline-block;\n  font-size: 10.5px; font-weight: 500; letter-spacing: 0.18em;\n  text-transform: uppercase; color: var(--white);\n  background: var(--teal); padding: 13px 30px;\n  text-decoration: none; transition: background 0.22s;\n}\n.gg-faq-footer a:hover { background: var(--magenta); }\n\n@media (max-width: 700px) {\n  .gg-page { padding: 52px 24px; }\n  .gg-faq-a { padding-right: 0; }\n}\n<\/style>\n\n<div class=\"gg-page\">\n  <span class=\"gg-page-label\">Help<\/span>\n  <h1 class=\"gg-page-title\">Frequently Asked Questions<\/h1>\n\n  <!-- ORDERING -->\n  <div class=\"gg-faq-group\">\n    <span class=\"gg-faq-group-title\">Ordering<\/span>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Are the paintings truly originals?<\/summary>\n      <p class=\"gg-faq-a\">Yes \u2014 every original painting is one of a kind, painted by hand. Once it's sold, it's gone. We also offer fine art prints for select works if you'd like a more accessible option.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Can I commission a custom painting?<\/summary>\n      <p class=\"gg-faq-a\">Yes, we love working on commissions. Get in touch through our <a href=\"https:\/\/govanandghio.com\/contact\/\">contact page<\/a> with details about your space, colour palette, and size, and we'll take it from there.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Do you offer framing?<\/summary>\n      <p class=\"gg-faq-a\">Framing options are available for select works. If you're interested in a framed piece, mention it in your order notes or <a href=\"https:\/\/govanandghio.com\/contact\/\">contact us<\/a> before purchasing and we'll let you know what's available.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">The colours on screen look different from what I expected. Is that normal?<\/summary>\n      <p class=\"gg-faq-a\">Yes, this is completely normal with original art. Every monitor displays colour differently. We do our best to photograph our work in natural light to represent it accurately, but slight variations are to be expected. If you'd like additional photos before purchasing, just ask.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Are your product images accurate?<\/summary>\n      <p class=\"gg-faq-a\">Product images are AI-generated for illustrative purposes. Actual artwork dimensions, colours, and proportions may vary.<\/p>\n    <\/details>\n\n  <\/div>\n\n  <!-- SHIPPING -->\n  <div class=\"gg-faq-group\">\n    <span class=\"gg-faq-group-title\">Shipping<\/span>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Where do you ship?<\/summary>\n      <p class=\"gg-faq-a\">We ship across North America. If you're outside of North America and are interested in a piece, <a href=\"https:\/\/govanandghio.com\/contact\/\">contact us<\/a> and we'll do our best to accommodate.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">How long will my order take to arrive?<\/summary>\n      <p class=\"gg-faq-a\">Shipping times vary depending on your location and the nature of your order. Original paintings and framed works require additional care and handling time before they ship. You'll receive tracking information once your order is on its way.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">How are the paintings packaged?<\/summary>\n      <p class=\"gg-faq-a\">We take packaging seriously. Originals are carefully wrapped and protected before shipping. Framed works are crated. Prints are rolled or flat-packed depending on size.<\/p>\n    <\/details>\n  <\/div>\n\n  <!-- RETURNS -->\n  <div class=\"gg-faq-group\">\n    <span class=\"gg-faq-group-title\">Returns<\/span>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Can I return a painting?<\/summary>\n      <p class=\"gg-faq-a\">All sales are final. We don't accept returns or exchanges on original artwork or prints. We encourage you to ask questions and request additional photos before purchasing \u2014 we're happy to help you feel confident in your choice.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">What if my order arrives damaged?<\/summary>\n      <p class=\"gg-faq-a\">Please <a href=\"https:\/\/govanandghio.com\/contact\/\">contact us within 48 hours<\/a> of delivery with photos of the damage to both the artwork and the packaging. We will work with you to find a solution.<\/p>\n    <\/details>\n  <\/div>\n\n  <!-- DESIGNERS -->\n  <div class=\"gg-faq-group\">\n    <span class=\"gg-faq-group-title\">For Designers<\/span>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Do you offer trade pricing?<\/summary>\n      <p class=\"gg-faq-a\">Yes. We work directly with interior designers and their clients. Visit our <a href=\"https:\/\/govanandghio.com\/designers\">Designers page<\/a> or <a href=\"https:\/\/govanandghio.com\/contact\/\">get in touch<\/a> to learn more about trade pricing and studio consultations.<\/p>\n    <\/details>\n\n    <details class=\"gg-faq-item\">\n      <summary class=\"gg-faq-q\">Can you create a piece for a specific space or client?<\/summary>\n      <p class=\"gg-faq-a\">Absolutely. We regularly collaborate with designers on pieces tailored to specific rooms \u2014 custom dimensions, colour palette, framing, and more. <a href=\"https:\/\/govanandghio.com\/contact\/\">Reach out<\/a> to start the conversation.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"gg-faq-footer\">\n    <p>Still have a question? We're a small studio and we read every message.<\/p>\n    <a href=\"https:\/\/govanandghio.com\/contact\/\">Get in Touch<\/a>\n  <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-13859425 e-con e-atomic-element e-flexbox-base e-13859425-e31ca41 \" data-id=\"13859425\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"13859425\">\n    \t\t<div class=\"elementor-element elementor-element-4b047cdf elementor-widget elementor-widget-html\" data-id=\"4b047cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ============================================\n  GOVAN & GHIO \u2014 Footer only\n  Paste into an Elementor \"HTML\" widget.\n============================================ -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Jost:wght@400;500;600&display=swap\" rel=\"stylesheet\">\n\n<style>\n  .gg-footer-only {\n    --gg-cream: #F7F3EC;\n    --gg-gold-deep: #9C7A38;\n    font-family: 'Jost', sans-serif;\n    box-sizing: border-box;\n  }\n  .gg-footer-only *,\n  .gg-footer-only *::before,\n  .gg-footer-only *::after { box-sizing: border-box; }\n\n  .gg-footer {\n    background: var(--gg-gold-deep);\n    color: var(--gg-cream);\n    padding: 28px 48px;\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    flex-wrap: wrap;\n    gap: 18px;\n    font-size: 12px;\n    letter-spacing: 0.08em;\n  }\n  .gg-footer-name {\n    text-transform: uppercase;\n    font-weight: 600;\n    letter-spacing: 0.12em;\n  }\n  .gg-footer-links {\n    display: flex;\n    gap: 28px;\n    flex-wrap: wrap;\n  }\n  .gg-footer-links a,\n  .gg-footer-social a {\n    color: var(--gg-cream);\n    text-decoration: none;\n    text-transform: uppercase;\n    transition: opacity 0.2s ease;\n  }\n  .gg-footer-links a:hover,\n  .gg-footer-social a:hover { opacity: 0.7; }\n  .gg-footer-social {\n    display: flex;\n    gap: 18px;\n    align-items: center;\n  }\n  .gg-footer-social svg { width: 16px; height: 16px; display: block; }\n\n  @media (max-width: 900px) {\n    .gg-footer { flex-direction: column; text-align: center; padding: 28px 24px; }\n    .gg-footer-links { justify-content: center; gap: 18px 22px; }\n  }\n  @media (prefers-reduced-motion: reduce) {\n    .gg-footer-only * { transition: none !important; }\n  }\n<\/style>\n\n<div class=\"gg-footer-only\">\n  <footer class=\"gg-footer\">\n    <div class=\"gg-footer-name\">Govan &amp; Ghio<\/div>\n\n    <div class=\"gg-footer-links\">\n      <a href=\"https:\/\/govanandghio.com\/shipping-returns\/\">Shipping &amp; Returns<\/a>\n      <a href=\"https:\/\/govanandghio.com\/terms-conditions\/\">Terms &amp; Conditions<\/a>\n      <a href=\"https:\/\/govanandghio.com\/privacy-policy-2\/\">Privacy Policy<\/a>\n      <a href=\"https:\/\/govanandghio.com\/faq\/\">FAQs<\/a>\n    <\/div>\n\n  <\/footer>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Frequently Asked Questions Ordering Are the paintings truly originals? Yes \u2014 every original painting is one of a kind, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pmpro_default_level":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-173","page","type-page","status-publish","hentry","pmpro-has-access"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/pages\/173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/comments?post=173"}],"version-history":[{"count":10,"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/pages\/173\/revisions"}],"predecessor-version":[{"id":378,"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/pages\/173\/revisions\/378"}],"wp:attachment":[{"href":"https:\/\/govanandghio.com\/fr\/wp-json\/wp\/v2\/media?parent=173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}